Part of the global SUEZ group, SUEZ’s Industrial and Commercial division provides waste collection services to 30,000 businesses across the UK. The division was looking to digitise end to-end service delivery, from pricing through quotations to e-commerce and electronic contracts.
The Challenge
SUEZ recycling and recovery UK's Industrial and Commercial division provides waste collection services to 30,000 businesses across the UK, using a sophisticated pricing model dependent on many variables, including a granular geographical dimension. Pricing waste collection services is inherently complex.
The legacy approach relied on spreadsheets, excessive manual work and expert staff knowledge, making it time and labour intensive. SUEZ wanted to improve governance of its pricing strategy, gain better visibility of the link between pricing policy and profitability, and build an audit trail for pricing changes and discounts across the business.
The Solution
SUEZ launched a Sales Improvement Programme to digitise end-to-end service delivery, from pricing through quotations to e-commerce and electronic contracts. AuraQ partnered with SUEZ to implement the 'price engine' solution, built on Mendix, as the foundation for this programme, delivered in just 12 weeks.
Price engine manages the core areas of SUEZ's pricing strategy, including system administration, master data management, route management, price review, simulation and reporting. Regional managers can now visualise and draw pricing policies on smart maps at the most granular geographical level, with integration into SUEZ's back-end systems via Mulesoft ensuring pricing reflects accurate cost data.
The Outcome
Price engine has been rolled out across the UK to all regional managers and sales teams, who can now offer customers real-time pricing and simulate different service combinations in just a few clicks, saving customers costs while supporting cross-selling. Finance, operations and sales teams are now collaborating on the platform to build a strategy for growth.
Delivered on time and within budget, the solution's success has led SUEZ to plan further Mendix applications, including a subcontractor portal and an e-commerce platform, expanding digital transformation across the business.
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AuraQ consultants are professional, knowledgeable and have been flexible with our company’s needs. I would have no problem recommending them to others.
Download SUEZ Recycling and Recovery UK Case Study
