Besso is an innovative (re)insurance broker who needed to set themselves apart from their competitors. They required a platform that would fulfil their bespoke customer needs, ease the day-to-day administrative burden of managing insurance programs and a solution that would support their new business targets.
Clients have access to the platform and dynamic online library 24/7 via desktop, tablet and mobile.
Fleet data is 100% accurate with visuals of real-time, global fleet positions and tracking via Google Maps.
Benefits realisation was achieved very quickly with phase one delivered in just 40 days.
The Challenge
Besso Marine needed a modern insurance administration platform that matched its innovative approach to marine insurance. Its existing SharePoint-based solution was capable of managing documentation but lacked the functionality, user experience and advanced business logic required to support the business's growth ambitions.
The platform also limited integration with external systems and failed to provide the intuitive, customer-focused experience Besso wanted to deliver. To differentiate itself in a competitive market, the business required a bespoke application that streamlined complex insurance processes while providing a scalable foundation for future innovation.
The Solution
AuraQ partnered with Besso Marine to design and build Bridge, a bespoke insurance administration platform developed on the Mendix low-code platform.
Delivered in just 40 days, the solution transformed the management of marine insurance policies, claims and documentation into a secure, intuitive digital experience. Bridge integrated with key third-party systems to provide real-time vessel tracking, automated policy management and live insurance data, while simplifying complex workflows for both customers and brokers. Built with flexibility at its core, the platform enables Besso to continuously enhance functionality as business and customer requirements evolve.
The Outcome
Bridge has become a market-leading digital platform that strengthens Besso Marine's reputation for innovation and customer service. Clients benefit from 24/7 access to policy information, real-time vessel tracking and a transparent, user-friendly experience that sets the business apart from competitors.
Delivered in just 40 days, the solution enabled Besso to realise value quickly while providing a scalable platform for ongoing enhancement. With seamless integrations, automated workflows and the agility of Mendix, Bridge continues to evolve alongside the business, helping Besso respond rapidly to changing market demands and maintain its competitive advantage.
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It was important for the business to maintain creative control over the platform due to the specialist nature of marine insurance; AuraQ quickly demonstrated the skills to manage the project, interpret our needs as a business and deliver an outstanding application.
Download The Besso Insurance Case Study
