Axil Integrated Services is a total waste management company offering nation-wide expert services. As a rapidly growing business, Axil needed to fast-track their digital goals and required a solution that would modernise their core business services and transform how they engage with their customers.
Data integration with Microsoft Dynamics ENWIS, and the automated new document store, has reduced administration hours by at least 30% per week.
Phase one of the portal was built in 67 days, providing the business with a new solution that is user-friendly and industry leading.
Axil’s Contract Managers are now more engaged and a rapid 20% increase in customer engagement was reported within just a few weeks of go-live.
The Challenge
As a rapidly growing waste management provider, Axil needed a customer portal that reflected its commitment to innovation and exceptional service. Its existing off-the-shelf solution was restrictive, difficult to manage and unable to evolve with the business. Limited integrations, fragmented data and manual administration prevented Axil from delivering the seamless customer experience it envisioned.
The business required a bespoke, scalable solution that could consolidate data, integrate with core business systems and provide customers with real-time access to operational, compliance and sustainability information, while supporting future growth and continuous innovation.
The Solution
AuraQ partnered with Axil to design and deliver a bespoke customer portal using the Mendix low-code platform. Beginning with a rapid proof of concept, the project demonstrated how a custom application could meet Axil's unique requirements while enabling close collaboration throughout development.
Delivered in just 67 days, the portal integrated with Microsoft Dynamics ENWIS and consolidated operational, compliance and sustainability data into a single intuitive platform. Customers can now manage bookings, access documentation, monitor environmental performance and generate reports through a modern, responsive application designed to evolve alongside the business.
The Outcome
The new portal transformed both the customer experience and Axil's internal operations. Administrative effort was reduced by more than 30% through automation and seamless system integration, while customer engagement increased by 20% within two months of launch. The solution provided trusted, real-time data, improved visibility of environmental performance and strengthened compliance through 24/7 access to critical documentation.
Built on Mendix, the application continues to evolve with new functionality and integrations, giving Axil a scalable digital platform that supports business growth, differentiates its services and delivers lasting value for both the business and its customers.
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From the initial scope of the work, through to development and implementation, AuraQ has worked with us in partnership and delivered a fantastic portal. AuraQ’s approach, openness and co-operation throughout our project has been second to none.
Download the Axil Integrated Services Case Study
