Using the Digital Pen for BPM data can be captured from a variety of forms for example reports, service sheets, timesheets, site notes, health + safety forms and action lists. The data collected in the field can then be sent back to the office via a mobile phone! No waiting for the post and risking forms being delayed or lost.

Constant improvements in a company’s speed of response are critical in today’s commercial environment. Businesses can expect a rapid upturn in the speed of cashflow, with order process times also significantly improved. For an instant response within a time-pressured situation, the Digital Pen for BPM is perfect.

A key component of the system is the Digital Pen, which looks and works just like an ordinary ballpoint, but captures handwriting and drawings from paper forms and notes. This data is transferred instantly via GPRS using a mobile phone. The data transferred via the mobile phone is automatically uploaded onto the customised solution that is built using Metastorm BPM, allowing the whole process to be automated the moment pen touches paper.

The Digital Pen for BPM enables managers to have a lot more control over their staff. Automatic feedback messages ensure forms are completed correctly, whilst start and finish times are recorded to allow for enhanced monitoring of performance. The improved quality and immediate transference of data has allowed AuraQ to radically cut the procedure lifecycle and reduce the need for data entry by support teams.

Suitable for both large and small companies, Digital Pen for Metastorm BPM can help improve productivity and quality while in turn reducing cost.

No longer do organisations have to wait for paper forms  to be sent by post into the office before they can be processed. The digital pen enables the data entered on a paper form to be sent to the office for processing within a few seconds of completion.

Example

In the field:

1. The paper form is completed in the normal way - it is the paper form staff are used to.
2. On completion of the form a box is ticked which sends the data via mobile phone to the BPM system.
3. The sender is informed by text message if any mandatory fields have not been completed.
4. Once complete the sender is informed that the form has been accepted and that they can leave the customer site.

In the office:

1. The new form arrives on the Metastorm BPM To Do List ready for processing.
2. The data extracted from the form is compared with the original image and edited if required.
3. The BPM form is submitted and the bespoke BPM process continues.

Convenience: Digital Pen & Paper is very portable and easy to use in a site environment.

Quality: instant feedback during the send process ensures that all required data is collected before leaving site. The instant response also means that engineers must complete forms correctly before leaving.

Efficiency: the integrated system eliminates data re-keying and avoids the need for scanning or filing.

Audit: the instant availability and BPM processing is extremely useful for handling customer queries, reviewing quality and discussing technical issues with engineers whilst they are still on site.

There are other digital pen solutions on the market today. There are reasons that our solution offers true enterprise standard reliability unmatched by any other vendor. These are some of the reasons why you should choose the AuraQ solution:

1. Our solution is the only one which is Metastorm accredited and fully integrated with Metastorm BPM to gain further advantages from the use of this technology through managing back end processing.
2. Every form has unique pattern, eliminating the chances of form overwriting and duplication.
3. Every Pen has a unique ID.
4. Pens are registered to servers and can only communicate with that “trusted” server.
5. Forms can only be filled by pre-authorised, “trusted”, pens.
6. Data from both USB & Bluetooth pens is encrypted by the pen before uploading.
7. No data is stored on the mobile phone or locally on the docking PC.
8. Data is only ever held in the digital pen or on the server application.
9. Every pen contains a real time clock, every pen stroke is timed.
10. Fraudulent form completion is easily detected.
11. The servers retain pen stroke files, original images and XML upload files.
12. The system is commonly used in data critical environments – for example: clinical trials, engineering inspections and financial services.